Return & Exchanges 

 

COVID-19 update: to accommodate the challenges caused by COVID-19, we have extended our return shipping policy by 15 days.  We ask that you continue to initiate your return within 14 days of your purchase but the products do not have to be received by us for 45 days after the date of purchase.

 

We want you to be completely satisfied with your online purchase. If you are unhappy for any reason, we'll gladly accept the return of unused items.

 

Return Policy

 

  • Returns and exchanges must be initiated within 14 days from the date of purchase and items must be received by ATTACHMENT within 30 days from the date of purchase, barring any customs-related delays. 
  • All returned items must be in their new and original condition: unused, unwashed, unworn and with tags attached.
  • Please attach the invoice when you return 
  • We will not accept return requests for the same product.
  • Please note that we cannot accept returns or exchanges of discounted products at the convenience of the customer.

 

How to Return/Exchange

  • Select Shipping Method
    • At this time, we are unable to provide a prepaid shipping label for international returns.  Please use a carrier of your choice to ship the goods. 
    • Please note we are unable to provide a refund for any lost packages shipped without tracking.
  • Package the Item(s)
    • Securely package the item(s) with the original invoice you received with your shipment or a printed copy of the confirmation email. 
  • Receive a Refund
    • Once we receive the returned item(s), your refund will be initiated within 1-2 business days. 
    • Refunds in the original form of payment may take up to 10 business days to show on your account due to varying processing times between payment providers.  If you do not receive your refund after 10 days, our customer service team will gladly assist you.
    • Customs duties and taxes may be deducted from the refund amount.
    • Depending on the availability of the products, not all items can be replaced right away. Depending on the inventory, we may be able to provide a refund or customers may have to wait.